Q&A
Here you will find frequently asked questions. If you can't find the answer to your question - feel free to send us a message via our form on the contact page , and we'll make sure to answer you as soon as we can.
General questions
What right of return do I have?
You have a 30-day right of return for unopened packaging.
How long is the delivery time?
The delivery time to get your order home is normally 2-3 working days.
Which payment methods do you accept?
At the bottom of the website or in the checkout, you can find which payment methods we accept.
How can I track my order?
You can track your order via the link from our delivery partner, which you will receive after we have dispatched your order.
Product information
What does B.SALUS sprayable body powder contain?
See the table of contents for each product on the product page.
Is the product suitable for sensitive skin?
The product contains 100% natural ingredients, which are commonly found in products for sensitive skin. If you are unsure, test the product on a small area before using it.
How long does the product last?
You can find the product's expiry date on the back of the bottle.
How many uses a product is suitable for is individual as everyone rubs differently and requires different amounts of application.
How does the product work?
Shipping information
Where can you deliver today?
We can deliver packages all over Sweden.
Which shipping options can I choose from?
Today we send all our packages with PostNord.
How much is shipping?
You will find applicable shipping options and costs in the checkout.
How can I get free shipping?
You will find applicable shipping options and costs in the checkout.
Customer service
How can I contact customer support?
Contact us through the form here .
What is the response time for customer support?
We aim to always respond to you within 24 hours (weekdays) of sending your contact request, but we will always get back to you as soon as we can.
Can I cancel my order after it has been placed?
If you placed an order you regret, you can cancel it as long as the order has not been picked and sent from the warehouse.
What happens if I receive a damaged or defective product?
If you receive a damaged or defective product, you complain about it by sending us a contact request. You will then receive a delivery note sent to you to be able to send the product back to us free of charge.
The product
Read more about B.SALUS sprayable body powders